Return Policy

All sales are final.

We are sorry, but we do not accept returns on Gift Card purchases.

Exceptions


If your item arrives defective, damaged or if you receive the wrong item, contact us immediately at tienda@museolasamericas.org so that we can evaluate the issue and make it right. You have 15 days, from the date of delivery, to report it and get a replacement, store credit or full refund.

In case of a refund, it will be made according to the original form of payment. Please remember that depending on your bank or credit card company, it may take a few days for your refund to be processed.

You can always contact us for any return question at: tienda@museolasamericas.org.